TERMS AND CONDITIONS OF HIRE
THESE CONDITIONS DO NOT AFFECT THE CUSTOMER’S STATUTORY RIGHTS

GENERAL

1.1 All quotes are made and all orders are accepted by the business subject to the following conditions.

1.2 Quotes shall be available for acceptance for a period of 30 days from the date of quote and may be withdrawn by the business within such a period at any time by written or oral notice.

DEFINITIONS

2.1 When referring to the business in this document, it is referring to NATIONAL MOBILITY HIRE.

DELIVERY

3.1 The business will endeavour to deliver the goods as arranged with the customer and delivery dates are given as accurately as possible but cannot be guaranteed. The customer shall not be entitled to cancel the order or to claim damages if the business is not able to deliver on the delivery date arranged.

3.2 Alterations to the order by the customer may result in a delay of delivery.

3.3 The business will endeavour to comply with reasonable requests by the customer for postponement of delivery but shall be under no obligation to do so and may charge the customer with reasonable charges for storage.

3.4 The customer must ensure the provision of the business adequate access to the point at which delivery is to take place and all other facilities and services necessary to enable the business to deliver in accordance with the customers requirements.

RESERVATIONS

1. Where products are to be reserved to guarantee availability, a charge of one weeks rental will be payable at the time of reservation.
2. Should it be decided by the customer the goods are no longer required, the reservation fee will be held by NATIONAL MOBILITY HIRE to cover administration costs.
3. In the event of the goods not being available even though reserved, the reservation fee will be returned to the customer. NATIONAL MOBILITY HIRE will not be held responsible for any losses incurred due to the product not being available for the reserved date.

CANCELLATION AND RETURN OF GOODS

5.1 Should Circumstances arise where the customer may wish to cancel their order any cancellation must be submitted in writing to NATIONAL MOBILITY HIRE for it to be accepted. The business reserves the right to make a charge for any costs incurred prior to the order being cancelled. The customer may not be entitled to the return of their deposit.

5.2 The customer shall not be entitled to the return of goods supplied for any reason other than under the warranty conditions or in accordance with the customer’s statutory rights.

TITLE

6.1 All goods for rental purposes remain the property of NATIONAL MOBILITY HIRE. If payment (or part) is overdue, we reserve the right to remove the goods and may enter upon the customer’s premises for that purpose.

DEPOSITS

1. All goods hired from NATIONAL MOBILITY HIRE are subject to a deposit, which will be paid prior to the start date of the rental term by the customer. The deposit will cover any loss or damage caused to the product whilst in the possession of the customer. It is at NATIONAL MOBILITY HIRES discretion to define what is deemed as damage and to set the costs to repair such damage.
2. The deposit will be refunded within a reasonable timescale when the product has been returned to the possession of NATIONAL MOBILITY HIRE and checked no damage has occurred.
3. In the event, at the end of the rental term, rental, delivery or collection payments are outstanding, they will be deducted from the deposit along with administration costs incurred.

PRICES

8.1 If any alteration to the specification of the goods ordered is requested by the customer and agreed by the business an appropriate alteration in the price for the goods may be made by the business.

8.2 NATIONAL MOBILITY HIRE reserve the right to increase the rental charges and notice will be given in writing of any increases.

DIMENSIONS AND TECHNICAL DATA

9.1 The business reserves the right to alter or change the specification of the goods supplied within reasonable limits without the notice of the customer.

9.2 All figures, speeds, capacities and other technical information and data contained in the companies advertising sales and technical literature are based on trials under test conditions and are provided for general guidance only.

9.3 The business may warrant the exact specifications of good supplied if so requested by the customer, but to be valid such warranty must be agreed by the business in advance of the order and recorded in the letter of confirmation.

REPAIR AND REPLACEMENT

10.1 The conditions set out below do not affect the statuary rights of the customer but if the customer wishes to have the benefit of the companies repair and replacement policy the customer must comply with the provisions set out below.

10.2 In the event of a defect in the goods supplied becoming apparent within the hire period, the business itself or an authorised dealer / repairs agent will effect any necessary repair or arrange product replacement as soon as possible. NATIONAL MOBILITY HIRE will not be held liable for any losses incurred during this period.

10.3 The arrangements for repair, replacement and service and the designated repairer will be notified to the customer by the business and will be confirmed at any time on request.

10.4 ON A DEFECT OCCURING DURING THE HIRE PERIOD THE CUSTOMER MUST NOTIFY NATIONAL MOBILITY HIRE OR THE DESIGNATED REPAIRER IMMEDIATLEY GIVING FULL INFORMATION AS TO THE PROBLEM. NO USE MUST BE MADE OF THE GOODS AND NO ALTERATIONS OR UNAUTHORISED REPAIRS MUST BE MADE TO THE GOODS PRIOR TO INSPECTION BY THE DESIGNATED REPAIRER.

10.5 If the customer is operating the goods away from the locality of the designated repairer the customer must contact the business to obtain the name and address of another repairer authorised by the business.

10.6 Under no circumstance, no responsibility will be accepted where the goods have required repair or replacement as a direct result of:-
a) The goods or part not being maintained in accordance with the manufacturers recommendations where such exist and using only the specified original equipment parts.
b) The goods or part having been damaged by neglect, accident or improper use.
c) The goods or part having been altered from the manufacturers specifications, or repairs having been attempted prior to the designated repairer being notified.
d) Fair wear and tear.
In the event of the goods requiring repair or replacement as a result of one of the fore mentioned occurring, the cost of repair or replacement will be charged to the hirer.

INSURANCE AND WAIVER OF LIABILITY

11.1 Where the business has Insurance that indemnifies itself from any claim made against itself whilst the rental item is in possession of the customer, it is the customers obligation to seek their own Insurance cover to protect themselves against claims made against them for the period of the rental agreement.. It is a requirement of our insurers that we have evidence of insurance from the hirer prior to the rental commencing.

11.2 By accepting these terms and conditions you agree to release, waive, and discharge the right to seek medical reimbursement or the legal prosecution of NATIONAL MOBILITY HIRE for any physical injury resulting or property damage from the use of the rental equipment provided by NATIONAL MOBILITY HIRE. You agree to be the sole person driving the rental scooter and are fully responsible for any person/s who, with or without my consent, sit on, stand, or ride the mobility scooter and indemnify NATIONAL MOBILITY HIRE for any legal prosecution from physical injury resulting to myself or anyone else or property damage from the rental equipment provided by NATIONAL MOBILITY HIRE.

It is also deemed that this Release and Hold Harmless Agreement shall bind the customer’s family if alive and their heirs, assigns and personal representative if deceased. It shall be deemed as a release, waiver, discharge, and covenant not to sue National Mobility Hire, independent contractors, officers, agents, employees, and affiliates.

FORCE MAJEURE